
What are the symptoms of a hard heart? Enviousness toward others, jealousy, thinking ill toward others, hoping the worst for others - these are symptoms of a hard heart. False pride, wanting to take credit for what we have done and loving to hear ourself honored - this the sign of hardness of heart. Material attachment, lust - kama - for the pleasure of the senses; greed ... anger, illusion - these are all symptoms of a steel-framed heart.
And if we want to taste the nectar of the holy name, our heart must become very soft.
HH Radhanath Swami